Kingmaker Casino

The player from Greece had her account closed and winnings of €3600 confiscated due to a deposit made using her husband’s card. She was promised a refund of her last deposit of €800 but had not received it after a month. We reviewed the casino’s terms and conditions and found that the player had violated the rule requiring the use of a payment method registered in her own name.

• The complaint was rejected because the casino closed the account within three business days, which was considered an acceptable timeframe for account closure.
• We had requested screenshots of the withdrawal request and any communication with the casino.
• We had marked the complaint as ‘resolved’ in our system after the player confirmed he had received his funds.
• The player had claimed to receive no satisfactory explanation for the delay.
• All of that, together with other factors considered in our review, has resulted in Kingmaker Casino having a Safety Index of 8.2, which is a High value.
• The player from Spain has 3 pending withdrawals from Kingmaker Casino dated back to April 2024.

The player had had multiple pending withdrawals since March 29, totaling €1150. He had been waiting for the casino’s response and the processing of his withdrawals as per the casino’s policy. Eventually, the casino had paid all three pending withdrawals.

Kingmaker casino

Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios. Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems.

Payment methods

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. The player had questioned the withdrawal time stated on the website as they experienced a longer waiting period. However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint. The player from Spain had made two deposits that were initially rejected, but had been manually added to his account later without his notification.

Player’s account is reopened against her wishes.

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When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. The player from Greece had been trying to withdraw his funds for the past month and had requested to close his account, but no action had been taken. The player from Spain wants to close her account at King Maker Casino due to gambling addiction treatment, but the casino refuses to assist her and requires her to send an email instead. Despite her request, she recently deposited 1300 euros and lost it all.

The casino’s customer support had confirmed that the account was closed, but the player hadn’t received any communication or explanation regarding the withdrawal. Upon intervention by the Complaints Team, the player had provided information about the registration date, the games he had played, and his lack of a bonus. After several days and continued communication with the casino kingmaker Complaints Team, the player confirmed that he had finally received his withdrawal.